TERMS & CONDITIONS OF SERVICE

Between us, Bollabo Ltd, and you, the client.

SUMMARY

We aim to deliver high-quality services that meet your needs and expectations. This agreement ensures we both understand our responsibilities and what will happen if things don’t go as planned. It uses clear language and avoids legal jargon wherever possible.

PARTIES

You are hiring us, Bollabo Ltd, a company registered in England and Wales (Company No. 13847398) with a registered office at Seymour Chambers, 92 London Road, Liverpool, Merseyside, L3 5NW, to provide digital, design, printing, and related services as described in our correspondence.

RESPONSIBILITIES

You (the client):

  • Have the authority to enter into this contract.
  • Will provide necessary information, access, feedback, and approvals in a timely manner.
  • Agree to meet any deadlines and payment schedules agreed between us.
  • Warrant that all materials (text, images, data, content) provided are owned or licensed and will not infringe on any third-party rights.

Us (Bollabo Ltd):

  • Will perform services professionally and promptly.
  • Will meet agreed deadlines wherever reasonably possible.
  • Will treat all client information confidentially.
  • May use trusted subcontractors to deliver parts of the work.

SCOPE OF WORK

We will design, develop, and/or support websites, software, branding, print materials, and related digital or physical products as agreed in writing. Any additional features or scope changes not covered in the initial agreement will be quoted separately.

SCOPE OF WORK CHANGES

Requests that change the scope of the project after work has
begun will be assessed separately and quoted as additional work.

We reserve the right to delay delivery timelines until revised
agreements are in place.

DELIVERABLES

Deliverables will be outlined in our proposal or agreement. A deliverable is considered complete when it meets the agreed functional or visual criteria.

ACCEPTANCE OF WORK

A project is considered accepted when (a) you confirm acceptance in writing, or (b) the site/system goes live, whichever comes first.

Post-launch changes are treated as support or new work.

CLIENT DELAYS

If a project is delayed for more than 30 days due to lack of input, feedback, content, or approvals from you, we may pause the project. We will continue to invoice according to the agreed schedule, including final payment. A restart fee may apply and a revised timeline will be agreed.

SUPPORT SERVICES

Support is available on a monthly retained basis, based on selected hours. Support includes:

  • Technical troubleshooting and bug fixes
  • CMS guidance and training
  • Minor content/design updates
  • Plugin/theme updates
  • Performance checks and integration advice

Support excludes:

  • New feature development or redesigns
  • Large-scale content or structure changes
  • Emergency or out-of-hours support
  • Support for third-party systems not under our control
  • Legal or compliance advice
  • SEO or marketing unless scoped

Unused hours do not roll over. Additional work is billed at standard hourly rates unless agreed otherwise. Clients may request a custom SLA.

Support Response Times:

We aim to respond within 1 working day. Resolution time depends on complexity. Urgent issues may be prioritised, but no guarantees are made unless in an SLA.

HOSTING

We offer optional hosting optimised for systems we build. Includes:

  • Security patches and monitoring
  • Daily or weekly backups
  • AutoSSL certificates
  • Uptime monitoring
  • Technical server support
    Excludes:

    • Email hosting (unless agreed
    • Guaranteed uptime or SLAs (unless agreed)
    • Recovery of client-side data not in our backups
    • Issues caused by client-supplied code/plugins
    • Legal compliance hosting (e.g. HIPAA or PCI-DSS)

You may host websites elsewhere; we charge for deployment/testing
assistance.

Backups & Recovery:

We take regular backups of our servers as part of our hosting service. In the event of data loss, we will make reasonable efforts to restore your website or system from the most recent backup.

However, we do not guarantee data recovery and are not liable for loss of data outside our hosting environment or caused by clientside actions. Clients who host with third-party providers are solely responsible for maintaining their own backups.

Server Migration:

You acknowledge that server or IP migration may occur during business operations. Static IPs may change and are not
guaranteed.

Server Access:

We do not provide SSH/FTP access. Limited CMS, control panel, or database access may be granted to authorised individuals at our discretion.

DOMAINS, PLUGINS & TRANSFERS

Notice Period: 30 days’ written notice is required to cancel domain, plugin, or hosting services managed by Bollabo Ltd to avoid automatic renewal and associated charges.

Transfers: At your request, we may assist with transferring domain names, hosting, or other third-party licensed services to an external provider. A transfer fee may apply.

We accept no liability for compatibility issues or downtime following transfer.

Software & Intellectual Property: Custom-built software, applications, or systems developed by Bollabo Ltd remain our intellectual property and are not transferrable, unless agreed in
writing. We do not provide source code or deployment access to
environments where we retain IP rights.

If Bollabo Ltd ceases trading or can no longer provide the service, we will make reasonable efforts to provide a secure and encrypted version of the system or offer a transfer plan that protects client operations while preserving our IP.

PAYMENTS

  • Websites: 50% deposit is required before work begins, with the remaining 50% due prior to launch or completion.
  • Software/Applications: A custom payment schedule will be agreed before development begins.
  • Design & Printing: All design fees must be paid before work starts. The full amount must be settled before any item goes to print.
  • Monthly Services: Support, hosting, and other recurring services are billed in advance and due monthly on the agreed billing date.

We accept payment via:

  • BACS: Bollabo Ltd – Sort Code: 04-06-05 – Account: 17506215
  • Debit or Credit Card
  • Direct Debit

Please note: we do not accept cheques.

Invoices not paid according to these terms may be referred to a debt collection agency. This may result in additional fees, project delays, and could negatively affect your credit rating.

Late payments also incur 2% interest above Tide’s base rate and administration fees.

Suspension of Services:

If payment is not received within 14 days of the invoice due date, Bollabo Ltd reserves the right to suspend any associated services – including hosting, support, email, domain renewals, or access to systems – until full payment is received. We are not liable for any loss, cost, or damage arising from service suspension due to non-payment.

CONTENT, LICENSING & LEGAL USE

    • You are responsible for content, legality, and permissions.
    • We can help source licensed media at extra cost.
    • If we detect or are informed of unauthorised or infringing content, we may remove it immediately and notify you.
    • Services must not be used unlawfully or in violation of UK law.

DATA PROTECTION

We comply with UK GDPR and Data Protection Act 2018. You are responsible for ensuring your use of any digital systems meets privacy requirements. If we process personal data for you, a separate Data Processing Agreement (DPA) may be required.

FILE RETENTION

We do not guarantee long-term retention of source files, assets, or backups unless you are on a support/hosting plan. Retained materials may be deleted after 30 days post-project.

WARRANTY PERIOD

We offer a 14-day warranty from go-live for defects caused by our development. Additional changes are treated as support or new work.

CONFIDENTIALITY

Both parties agree to treat confidential information with care and not disclose it to third parties. This obligation lasts for two years beyond the contract end.

TERMINATION

Either party may terminate with 30 days’ notice for ongoing services. Immediate termination is allowed for breach, insolvency, or business closure.

Termination does not affect payment obligations or accrued rights.

DISPUTE RESOLUTION

Both parties will attempt to resolve issues informally before pursuing legal remedies. This agreement is governed by English and Welsh law.

PORTFOLIO RIGHTS

With your permission, we may display the project in our portfolio or marketing.

AGREEMENT VALIDITY

This agreement may be accepted by digital signature or confirmation in writing, and such acceptance shall be legally binding as if signed in person.

If services previously provided by Tornado Media Ltd have been
transferred to Bollabo Ltd without interruption, this agreement supersedes the original terms and governs all ongoing and future services from the date of transfer.