Privacy Policy

Effective date: 27 August 2025

Bollabo Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store, and share personal information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant laws.

Who We Are

Bollabo Ltd is a company registered in England and Wales (Company No. 13847398). Our registered office is at Seymour Chambers, 92 London Road, Liverpool, Merseyside, United Kingdom, L3 5NW.

We are the data controller for the purposes of UK GDPR.

Information We Collect

We may collect and process the following types of personal data:

  • Name and contact details (email address, phone number, company information)

  • Information provided via website forms, contracts, or direct communications

  • Technical data (IP address, browser type, device information)

  • Usage data through cookies, analytics, and social media pixels

We do not intentionally collect sensitive data (such as health, religious, or children’s data).

How We Collect Data

  • Through our website contact forms

  • Via contracts and direct communications with clients and partners

  • Automatically through cookies, analytics, and tracking technologies

How We Use Your Data

We use personal data for the following purposes:

  • To provide our services (web/software development, hosting, design, print, and related services)

  • To manage contracts and client relationships

  • To respond to enquiries and provide customer support

  • To improve our website and services through analytics

  • To comply with legal and financial obligations

  • For marketing communications (only where you have provided consent or where legitimate interests apply)

  • To support automated content generation and decision-making tools (AI systems), which may suggest or create content used in the provision of our services

Legal Basis for Processing

We rely on the following legal bases:

  • Contract – processing necessary to deliver our services

  • Legitimate Interests – such as service improvement, analytics, and business development

  • Consent – where you agree to receive marketing communications or allow non-essential cookies

Data Sharing

We may share your data with:

  • Service providers such as hosting companies, cloud storage, email services, and analytics platforms

  • Professional advisors (legal, accounting)

  • Subcontractors engaged in delivering our services

Some of these providers are located outside the UK/EEA (for example in the United States). Where this is the case, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.

Data Retention

We retain personal data for as long as necessary to fulfil the purposes it was collected for, including the duration of a contract. Certain records may be kept for up to 6 years to meet legal and financial requirements.

Cookies and Tracking

Our website uses cookies and tracking pixels (such as Google Analytics and social media integrations) to understand website usage and improve performance. Non-essential cookies will only be used with your consent.

Your Rights

Under UK GDPR, you have the following rights:

  • Right to access – request a copy of the personal data we hold about you

  • Right to rectification – correct any inaccurate or incomplete data

  • Right to erasure – request deletion of your data, where applicable

  • Right to restrict processing – request limits on how we use your data

  • Right to data portability – request transfer of your data to another organisation

  • Right to object – object to processing based on legitimate interests or direct marketing

  • Rights related to automated decision-making – request human review of decisions made solely by AI

To exercise your rights, please write to us at:

Privacy Officer

Bollabo Ltd

Seymour Chambers, 92 London Road, Liverpool, Merseyside, L3 5NW, United Kingdom

We do not accept data rights requests by email in order to reduce spam and protect privacy.

Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or disclosure.

Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.